SHIPPING AND RETURNS
Processing Time
Orders are typically processed within 3 business days. Please note that processing time may vary during peak seasons.
Shipping Methods
Standard Shipping: Estimated delivery within 12-28 business days
Shipping Charges
The total shipping cost will be displayed at checkout.
International Shipping
We currently ship to select international destinations. International shipping charges and delivery times may vary. Customs duties and taxes are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by visiting the provided tracking link.
Returns and Exchanges
We accept returns within 31 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
How to Initiate a Return
To initiate a return, please contact our customer support team at info@ezgoods.co with your order number, a detailed explanation of the reason for the return, and any relevant supporting documentation.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the return is due to a defective or damaged product. We recommend using a trackable shipping method for returns.
Refund or Exchange
Upon receiving and inspecting the returned item, we will process your refund or exchange within 3 business days. Refunds will be issued to the original payment method.
Contact Information
If you have any questions about our shipping and returns policy, please contact us at:
ezgoods
shopezgoods@gmail.com
info@ezgoods.co
.